Xx5 prioritises your privacy. This document clearly explains how we collect, use, store, and protect your personal information as a member of the xx5 Malaysia platform.
Six core principles that form the foundation of personal data protection for every xx5 member
All your personal information and financial transactions are protected with 256-bit SSL encryption, the highest security standard in the industry. Every data point passing through our network is fully encrypted.
Xx5 has never sold, rented, or transferred your personal data to third parties for marketing purposes without your explicit consent, and never will. Your data belongs to you — it is not our business commodity.
You have the full right to access, correct, download, and request deletion of your personal data at any time. The xx5 privacy team will process your request within 14 business days.
Your personal data is stored on servers protected by multiple layers of physical and digital security. Access to data is restricted to authorised personnel only and is regularly audited.
Xx5 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data privacy regulations. We continually update our privacy practices to keep pace with the latest legal developments.
You can choose the types of communications you wish to receive from xx5 — promotions, platform updates, or account notifications — and unsubscribe at any time through your account settings.
Xx5 ("we", "Platform", "xx5") values the privacy of every individual who uses our services. This Privacy Policy explains in detail how we handle your personal information — from the moment you register an account to the time you enjoy your favourite games on the xx5 platform.
As an online gaming platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA) and are committed to ensuring your data is handled transparently, securely, and in accordance with applicable laws.
We understand that trust is the foundation of our relationship with you. We are therefore committed to being consistently transparent about our privacy practices and giving you meaningful control over your own personal information.
Xx5 collects your personal information through various means depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, selfie photo | Registration form, KYC process |
| Contact Information | Phone number, email address, residential address | Account registration, profile updates |
| Financial Data | Bank account number, e-wallet details, transaction history | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatic access log |
| Usage Data | Game records, betting history, platform access times | Platform tracking system |
| Communication Data | Support chat records, emails sent to us | Customer service interactions |
We only collect data that is genuinely necessary to provide services to you. This data minimisation principle ensures we do not retain irrelevant or excessive information.
Xx5 uses your personal data for the following lawful purposes:
Every personal data processing activity we carry out has a solid legal basis. Under Malaysia's PDPA and international privacy principles, we rely on the following grounds:
Xx5 does not sell or rent your personal data to any third party. However, we may share your data in the following limited and controlled situations:
The security of your data is xx5's top priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:
Regarding retention periods, xx5 retains your personal data for as long as your account is active and for the period required by law following account closure — typically not exceeding seven (7) years for financial records, in accordance with Malaysian legal requirements.
The xx5 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. The types of cookies we use are as follows:
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the xx5 platform.
Under Malaysia's PDPA and modern privacy principles, you have the following rights regarding your personal data held by xx5:
You have the right to obtain a copy of the personal data we hold about you, including information on how it is used and with whom it is shared.
If your personal data is inaccurate or incomplete, you may request that we correct or complete it promptly.
Under certain circumstances, you may request that we delete your personal data — subject to applicable legal record-keeping obligations.
You may object to the processing of your data for direct marketing purposes or processing based on our legitimate interests at any time.
You may request a copy of your data in a structured, machine-readable format for transfer to another platform where applicable.
In certain situations, you may request that we restrict how we process your data while your request or complaint is being resolved.
To exercise any of the above rights, please contact our privacy team via email at [email protected]. We will process your request within 14 business days and may require identity verification before any action is taken.
The xx5 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that personal data of a child has been collected inadvertently, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect their child has registered a xx5 account are encouraged to contact us immediately at [email protected].
In operating the xx5 platform, some of your personal data may be processed or stored outside Malaysia — primarily through international cloud service providers we use. Such transfers only occur when:
We ensure that any cross-border data transfers comply with Malaysia's PDPA requirements and provide a consistent level of protection for your personal data.
Xx5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made:
Continued use of the xx5 platform after any amendments take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how xx5 handles your personal data, please contact our Privacy Officer:
You may also refer to FAQ page for answers to common questions about privacy and account security. For information on responsible gaming and additional protections, visit our Responsible Gaming page.
Your personal data is fully protected. Register your xx5 account today and enjoy a safe, fair, and transparent gaming experience alongside millions of members across Malaysia.